Privacy Policy, Terms & Conditions
Privacy Policy
Effective Date: March 10, 2026
Derrick’s Transportation Services, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when using our website and services.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or book transportation services with Derrick’s Transportation Services, LLC.
Information We Collect
We may collect personal information when you:
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Submit a booking request
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Contact us through our website, phone, or email
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Sign up for updates or promotions
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Communicate with us regarding transportation services
The information we collect may include:
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Name
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Email address
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Phone number
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Pickup and drop-off locations
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Reservation details
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Payment-related information (when applicable)
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Any information you voluntarily provide when contacting us
We may also automatically collect limited technical data such as:
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IP address
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Browser type
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Device information
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Website usage data through cookies or analytics tools.
How We Use Your Information
We use the information we collect to:
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Process and confirm transportation bookings
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Communicate with you regarding your reservation
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Provide customer service and respond to inquiries
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Send booking confirmations and service updates
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Improve our website and services
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Send occasional promotions or service updates (with consent)
We will never sell or rent your personal information to third parties.
SMS Text Messaging Consent
By providing your phone number and opting in to receive text messages, you consent to receive SMS messages from Derrick’s Transportation Services, LLC related to:
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Booking confirmations
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Ride updates and driver communications
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Customer service messages
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Occasional service-related notifications
Message frequency may vary.
Standard message and data rates may apply depending on your mobile carrier.
You may opt out of SMS communications at any time by replying:
STOP
After opting out, you will no longer receive text messages except those required to complete active reservations.
Email Communications
If you provide your email address, you may receive emails related to:
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Reservation confirmations
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Service updates
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Customer support
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Occasional promotions or special offers
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
Data Storage and Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.
Customer information is stored securely and only accessed by authorized personnel when necessary to provide transportation services.
While we take reasonable precautions, no online data transmission or storage system can be guaranteed to be completely secure.
Sharing of Information
We may share your information only when necessary to:
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Process reservations or payments
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Comply with legal obligations
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Protect the safety, rights, or property of our company or customers
We do not sell personal information to third parties.
Cookies and Website Analytics
Our website may use cookies or similar technologies to:
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Improve website functionality
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Understand how visitors interact with our site
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Enhance user experience
You may disable cookies in your browser settings if preferred.
Third-Party Services
Our website may use third-party tools such as:
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Payment processors
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Booking software
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Analytics services
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Communication tools
These providers may have their own privacy policies governing how they use data.
Your Privacy Rights
You may request to:
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Access personal information we have about you
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Correct inaccurate information
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Request deletion of your personal data where applicable
To make a request, please contact us using the information below.
Children’s Privacy
Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact Information
If you have questions about this Privacy Policy or how your information is used, please contact us:
Derrick’s Transportation Services, LLC
derrick@derrickstransportation.com
763-843-0557
derrickstransportation.com
Terms & Conditions
Effective Date: March 10, 2026
These Terms & Conditions govern the use of services provided by Derrick’s Transportation Services, LLC (“Company,” “we,” “our,” or “us”). By booking or using our transportation services, you agree to the following terms.
Reservations
Reservations may be made through our website, phone, email, or approved booking platforms.
Customers are responsible for providing accurate information including:
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Pickup location
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Drop-off location
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Date and time of service
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Contact information
Failure to provide accurate booking information may impact service availability.
Pricing & Payment
Pricing for transportation services may vary based on:
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Distance and travel time
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Time of day
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Demand
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Special events or holidays
Payment may be collected in advance or at the time of service depending on booking arrangements.
Accepted payment methods may include:
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Credit or debit cards
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Electronic payment platforms
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Other approved payment methods
Cancellations & No-Shows
Customers may cancel reservations within the time frame communicated at booking.
Failure to cancel within the required time period may result in a cancellation fee.
If a passenger fails to appear at the designated pickup location (“no-show”), the full service fee may be charged.
Delays & Travel Conditions
Derrick’s Transportation Services, LLC strives to provide timely service but cannot guarantee arrival times due to factors outside our control including:
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Traffic
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Weather conditions
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Road closures
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Airport delays
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Public events
We will make reasonable efforts to communicate delays when possible.
Passenger Conduct
Passengers are expected to behave respectfully and safely during transportation.
The Company reserves the right to refuse service or terminate a ride if a passenger:
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Is excessively intoxicated
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Engages in unsafe or illegal behavior
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Damages the vehicle
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Threatens the safety of the driver or others
Passengers may be responsible for cleaning or damage fees if a vehicle is damaged during service.
Limitation of Liability
Derrick’s Transportation Services, LLC shall not be held liable for:
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Delays caused by traffic, weather, or circumstances beyond our control
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Missed flights or appointments due to factors outside our control
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Loss or damage of personal belongings left in the vehicle
Passengers are responsible for ensuring they have all personal belongings upon exiting the vehicle.
Service Area
Our services are primarily provided within a 50-mile radius of the Minneapolis–St. Paul metropolitan area, including transportation to and from MSP International Airport and surrounding communities.
Changes to Terms
We may update these Terms & Conditions at any time. Updated versions will be posted on our website with a revised effective date.
Contact Information
Derrick’s Transportation Services, LLC
derrick@derrickstransportation.com
763-843-0557
derrickstransportation.com
SMS Messaging Terms
Effective Date: March 10, 2026
By opting in to receive SMS communications from Derrick’s Transportation Services, LLC, you agree to receive text messages related to our transportation services.
Types of Messages
You may receive text messages regarding:
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Reservation confirmations
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Ride reminders
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Driver arrival notifications
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Customer service communications
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Service updates
Message Frequency
Message frequency may vary depending on your reservation activity.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier.
Opt-Out Instructions
You may opt out of SMS messages at any time by replying:
STOP
After opting out, you will receive a confirmation message and will no longer receive SMS messages from us.
Help Instructions
For help with SMS messages, reply:
HELP
Or contact us directly at:
derrick@derrickstransportation.com
763-843-0557
Cookie Policy
Effective Date: [Insert Date]
This Cookie Policy explains how Derrick’s Transportation Services, LLC uses cookies and similar technologies when you visit our website.
What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites function properly and improve user experience.
How We Use Cookies
We may use cookies to:
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Improve website functionality
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Analyze website traffic
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Understand visitor behavior
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Improve service offerings
Types of Cookies We Use
Essential Cookies
These cookies allow the website to function properly.
Analytics Cookies
These help us understand how visitors interact with our website so we can improve performance.
Examples may include tools such as Google Analytics.
Managing Cookies
Most web browsers allow you to control cookie settings through your browser preferences.
You may choose to disable cookies, though doing so may impact website functionality.